https://enterprise.dji.com/djicare-enterprise

1. Damaged components not within the coverage
2. Drone, payload, or accessories are fully or partly missing;
3. Components within the coverage that are fully or partly stolen, robbed or discarded;
4. Damage caused by flight under unsuitable conditions;
5. Deliberate loss;
6. Abrasions and shell damage that do not affect the performance of the product;
7. Direct and indirect loss caused by natural disasters, wars, military actions, riots, coups, rebellions and terrorist activities;
8. Damage caused by use of the product for activities that are illegal or in violation of usage rules;
9. Indirect loss or anticipated profit in any form;
10. Replacement requests beyond the coverage period of DJI Care Enterprise;
11. Extra fees resulting from technical enhancements or performance improvements;
12. Damage resulting from modifications that are not in accordance with manual recommendations, or the use of incompatible batteries and chargers;
13. Damage resulting from the use of third party accessories, batteries, or software;
14. Damage due to unauthorized repair or replacement of parts;
15. Damage due to modification or disassembly of the product that is non-compliant with official documentation or unauthorized by DJI;
16. Damages due to incorrect installation, use and operation not in accordance with requirements in the user manual;
17. Circumstances specified in the terms of service leading to termination of replacement service under DJI Care Enterprise;
18. Any lawsuit, attribution and relevant expense related to DJI Care Enterprise warranty liability;
19. Application for service from outside the region of purchase;
20. Personal injury or property damage of consumers or other personnel caused by a drone, gimbal, camera, payload, or image sensor.

（1）Replacement Fee and Coverage Amount For the DJI Care Enterprise Basic or DJI Care Enterprise Basic (2-Year Plan) service, You need to pay a small replacement fee. Please < click here> for more details on the replacement fee.

For the DJI Care Enterprise Plus, you will not have to pay any additional fees if the replacement cost is within the coverage amount. Please < click here> for more details on the coverage amount.
If the balance of your coverage amount is insufficient to pay for the repair or replacement fee, you will need to make up for the exceeding amount in order to enjoy the repair or replacement service.

（2）Shipping Fees and Taxes Any two-way shipping fee incurred within the country or region for which you are requesting to use the DJI Care Enterprise service shall be borne by DJI. If you wish to send your product back internationally or across regions, you must first obtain the consent of DJI, and any tariffs and custom clearance, shipping, and other fees shall be borne by you. DJI has the right to refuse to provide this service if any of the above criteria is not met.

DJI Care Enterprise is an after-sales service plan specially designed for DJI Enterprise products, allowing you to fly with peace of mind without worrying about accidental damage. DJI Care Enterprise offers three packages that provide tailor-made and comprehensive services based on your needs:

DJI Care Enterprise Basic
For accidental damage to DJI Enterprise products during normal use and operation within the coverage period, two replacements are offered, and each replacement costs a small additional fee.DJI has the right to require you to send back such components or reject your DJI Care Enterprise service request

DJI Care Enterprise Plus
For accidental damage to DJI Enterprise products during normal use and operation within the coverage period, a free repair or replacement service is available, provided that your total coverage amount is sufficient for the deduction of a fee equivalent to the damage assessment cost. Shared coverage can be extended to other DJI Enterprise devices bound to DJI Care Enterprise Plus within 30 calendar days after the first activation and binding.

DJI Care Enterprise Basic (2-Year Plan)
For accidental damage to DJI Enterprise products during normal use and operation within the coverage period, up to four replacements are offered by paying certain replacement service fee. In addition, official warranty is provided for the covered components during the validity period of the service plan.

The Zenmuse H30 Series has 2 models: Zenmuse H30 (four modules: a wide-angle camera, a zoom camera, a laser range finder, and an NIR auxiliary light) and Zenmuse H30T (five modules: a wide-angle camera, a zoom camera, a laser range finder, an infrared thermal camera, and an NIR auxiliary light).

Matrice 350 RTK and Matrice 300 RTK. The only compatible remote controller is DJI RC Plus. Before using, please upgrade the firmware of the drone and remote controller to the latest version.

Either of the Zenmuse H30 Series payloads can be mounted onto any gimbal port on the Matrice 350 RTK or Matrice 300 RTK.

1. Enhanced visible light capabilities: Supports up to 34× optical zoom and 400× digital zoom.
‌2. Improved infrared thermal camera: Resolution increased from 640×512 to 1280×1024; features High-Res mode for better observation of objects with small temperature differences; expanded temperature measurement range from -20° to 1600° C (-4° to 2912° F).*
3. Enhanced night scene capabilities, with adjustable frame rates of 25fps, 15fps, and 5fps; and features an NIR auxiliary light.
4. Extended laser rangefinding range up to 3000 meters.‌‌
5. Supports Smart Capture.
‌6. Supports electronic dehazing.
7. Provides video foreground stabilization, enhancing efficiency in operations such as powerline inspections.‌

^{* With an Infrared Density Filter installed, the max measurement temperature can reach 1600° C (2912° F).}

IP54.

^{Under controlled laboratory conditions, the Zenmuse H30 Series can achieve an IP54 protection rating according to the IEC60529 standard. The IP rating is not permanently effective and may decrease over time due to product wear and tear.}

Up to 34× optical zoom and 400× digital zoom.

Zoom Camera:
7328×5496, 3664×2748
Wide-Angle Camera:
8064×6048, 4032×3024
Infrared Thermal Camera:
1280×1024

MP4, and H.264, and H.265 codecs.

VBR stands for Variable Bitrate, which features lower bitrates for static scenes and higher bitrates for dynamic ones. This ensures optimal image quality across various shooting scenarios but requires a microSD card capable of handling peak bitrates. CBR stands for Constant Bitrate, where the bitrate remains fixed regardless of the scene, and the write speeds for the microSD card are more consistent.

Pre-recording is a feature that allows the device to cache a segment of video for a set duration before the user starts recording. When recording begins, the cached content is included in the video, preventing excessive use of microSD card space.
Purpose: With pre-recording enabled, even if recording starts after an event has begun, the device can save the moments before the recording started onto the microSD card, ensuring that potentially critical information isn't missed.

Two hours. Recording will automatically stop after two hours.

Yes.

1. Do not aim the camera lens at high-energy power sources, such as the sun, lava, or laser beams. The temperature of the observed subjects should not exceed 800° C (1472° F) (when the Infrared Density Filter is not installed). Otherwise, it will burn the infrared sensor and cause irreversible damage.
2. Do not place the product under direct sunlight, in areas with poor ventilation, or near a heat source such as a heater.
3. Do not repeatedly power the gimbal and camera on or off. After powering off, wait at least 30 seconds before powering back on. Otherwise, it may affect the service life of camera chips.
4. Do not hot-swap the microSD card during use.
5. Do not touch the surface of the lens with your hand. Be careful to avoid scratching the surface of the lens with sharp objects. Otherwise, the quality of images may be affected.
6. Clean the surface of the camera lens with a soft, dry, clean cloth. Do not use alkaline detergents.
7. Store the payload in a safety box, and keep it dry and ventilated. The recommended environment humidity is between 40% to 50%.

The products are suitable for a wide range of fields, including but not limited to geothermal inspection, firefighting and search and rescue, forest fire prevention, wildlife protection, power line inspection, oil and gas inspection, traffic law enforcement, facility inspection, and infrastructure inspection.

High Gain mode offers more precise temperature measurement capabilities, with a measurement range of -20° to 150° C (-4° to 302° F).
Low Gain mode provides a broader temperature measurement range, from 0° to 600° C (32° to 1112° F).
High-Res mode is designed for observing objects with small temperature differences, making the subject stand out more clearly. Temperature measurement is not supported in this mode.

Spot Measurement: Tap on any spot in the infrared thermal camera view to display the temperature of that spot.
Center Point Temperature Measurement: Tap on the center point in the infrared thermal camera view to display the temperature at that point for higher-precision measurements. Tapping outside the center point exits the ‌Center Point Temperature Measurement mode.
Area Measurement: Frame to select any area in the infrared thermal camera view to display the highest and lowest temperatures within that area, along with their locations.

Flat-Field Calibration is used to optimize thermal image quality so temperature changes can be observed more easily. You can choose to manually enable FFC by turning off the automatic FFC adjustment in settings.

It is not recommended to continuously perform manual FFC without pause, as this can cause the infrared thermal camera's shutter to heat unevenly, resulting in an inconsistent image. If this occurs, perform an FFC once every 30 seconds, and the image should return to normal.

In a windless 25°C (77°F) laboratory environment, observing a blackbody subject from a distance of 13 meters:
Without the Infrared Density Filter installed, the measurement accuracy in High Gain mode is ±2° C or ±2%, and in Low Gain mode, it is ±5° C or ±3% (whichever is greater).
With the Infrared Density Filter installed, the measurement accuracy for temperatures ≤ 1000° C (1832° F) is ±80° C (176° F) or ±8%; for temperatures > 1000° C (1832° F), it is ±100° C (212° F) or ±10% (whichever is greater).

The minimum focusing distance is 13 meters. Within 13 meters, the temperature measurement accuracy is not affected, but the image will be out of focus. It is recommended to maintain a focusing distance of more than 13 meters.

You can use DTAT3 (DJI Thermal Analysis Tool 3) V3.3.0 or later.

It is the native sensor size with a resolution of 1280×1024.

This feature allows the capture of clear images when the infrared thermal camera is at 5× zoom or higher.

Factors such as the subject's emissivity, distance, environmental temperature, and humidity can impact the accuracy of temperature measurements.

Infrared temperature measurement parameters can be set in the DJI Pilot 2 app. The app supports automatic reading of laser rangefinding and environmental temperature values, as well as manual setting of object emissivity and environmental humidity values to correct the temperature measurement results. 

H30T will automatically close the shutter when it detects conditions that could cause burns to the infrared sensor. However, software detection may fail. Do not aim the lens of the infrared thermal camera at high-energy power sources, such as the sun, lava, or laser beams. Otherwise, it will burn the camera and cause irreversible damage.

It extends the thermal imaging module's temperature measurement range to 0° to 1600° C (32° to 2912° F), allowing for more effective temperature variation assessment and rapid locating of high-temperature points. After installing the Infrared Density Filter, there is a reduction in IR signal reception, which also degrades image quality. It is not suitable for observing subjects at normal temperatures and is recommended for use in Low Gain mode.

It enhances image quality in low-light conditions, presenting clearer and more accurate visual information to ensure efficiency and precision during nighttime operations.

H30T's Night Scene mode supports adjustments of 25fps, 15fps, and 5fps, with a maximum ISO of 819,200, offering better noise reduction and support for NIR illumination.

Higher noise reduction levels result in lower frame rates, longer exposure times, and higher sensitivity, along with stronger noise reduction performance. However, due to the reduced frame rate, the smoothness of the live feed is correspondingly decreased.

Electronic dehazing is an image-processing technique designed to reduce image blurring and haze effects caused by light scattering, atmospheric humidity, and other factors. It uses computer algorithms to optimize and restore images, enhancing their clarity and quality. Low-level electronic dehazing is mainly for mild haze conditions, while high-level electronic dehazing can handle situations like post-rain fog and moderate haze.

No. Electronic dehazing is intended for daytime haze scenarios, while the Night Scene mode is for low-light conditions at night. Both require image processing, but due to different application scenarios and purposes, their effects would conflict, hence they are not supported simultaneously.

Zoom cameras typically observe subjects that are farther away and are more susceptible to the effects of rain, fog, and haze in the air. Therefore, electronic dehazing is primarily provided for the zoom camera.

It supports up to 15× zoom.

Smart Capture mode allows the camera to automatically adjust parameters based on different scenes and lighting conditions to achieve higher-quality photo results. However, the shooting speed may be slower compared to Single Shot mode. Smart Capture is suitable for all scenarios.

H30 series supports general surveying and mapping with an accuracy of ≤ 10 cm.*

^{* Measured under the following conditions in a DJI laboratory environment: Zenmuse H30 mounted on a Matrice 350 RTK and powered up. Using DJI Pilot 2’s Area Route to plan the flight route. RTK in the FIX status. The relative altitude was set to 80 m, flight speed to 10 m/s, gimbal pitch to -90°, and each straight segment of the flight route was less than 1500 m. The field contained objects with obvious angular features, and used exposed hard-ground checkpoints that conformed to the diffuse reflection model. Post-processing with DJI Terra achieved a horizontal accuracy of 10 cm.}

For the zoom camera, the minimum focusing distance is 1.5 meters below 5× zoom, 5 meters between 5× and 20×, and 10 meters above 20× zoom. The wide-angle camera has a minimum focusing distance of 1 meter.

It switches the live feed to a grayscale image by removing the IR filter, thereby strengthening the contrast between light and dark areas, making it easier to locate subjects.

^{IR Light is supported only when using the zoom camera.}

The NIR auxiliary light provides additional NIR illumination in low-light environments (less than 1 lux, half moon), enhancing covert night surveillance and search-and-rescue operations.

^{NIR Auxiliary Light is supported only when using the zoom camera and only after the aircraft has taken off. If the NIR Auxiliary Light is enabled first, IR Light will also start simultaneously.}

1. In low-light/dark environments (e.g., urban areas at night), the Night Scene mode is sufficient. It is not recommended to activate the NIR Auxiliary Light in these conditions, as it may cause image whitening and reduced contrast.
‌2. When observing at distances beyond 200 meters in low-light/dark conditions or in weather conditions like rain or fog, the backward scattering of light due to the Tyndall effect from particles in the air can lead to image whitening and reduced contrast.‌

The range is 3-3000 m, with the upper limit of the measurement distance being 3000 meters and the lower limit being 3 meters.
Range for common objects: grasslands 2000 m, woodlands 1900 m, road surfaces 1700 m.*

<sup>Data measured in a DJI laboratory. The rangefinding data may vary based on the material and shape of the tested object as well as the impact of gimbal angle, environmental light, and weather conditions such as rain or fog. If a laser pulse hits multiple targets, its energy is dispersed, which may reduce the measurable distance.
* Test conditions: Flat surface subject, subject size exceeding the laser beam diameter, atmospheric visibility of 23 km (shorter range in clear conditions compared with overcast), laser impinges at an oblique angle (with an angle of incidence of approx. 0.2 radians).</sup>

1. Weather conditions such as rain, fog, haze, or snow.
2. Specular reflective objects and total reflective objects.
3. Complex scenes with multiple subjects.

After maneuvering the aircraft in forward, backward, left, and right directions for approximately 10 seconds, the Zenmuse H30 Series can achieve a pin point accuracy of 20 meters at a distance of 1 kilometer.